FAQs
How do I contact Paramount+ customer service? ›
- Via the "Contact Us" button. Simply visit the home page and select "Contact Us" at the bottom of the screen.
- On Twitter. Tweet us anytime at @AskParamount.
- On Facebook. Go to facebook.com/paramountplushelp.
- On Instagram. Send a DM to @ParamountPlusHelp.
Force stop the Paramount Plus app, clear cache, check for app and device updates, reinstall the app. Check for app updates, clear app cache and data, ensure strong network connectivity. Try a different browser, clear browser cache and cookies, disable ad blockers and extensions.
How do I reset Paramount Plus on my TV? ›From the TV's home screen, highlight the Paramount Plus app. Press down on your remote's directional pad to bring up the app options. Select “Clear cache” to clear temporary files. Then go into App Settings > Manage Storage > Clear Data to reset the app.
Where do I manage my Paramount Plus account? ›Computer or mobile web
Visit paramountplus.com and: Click on your user name in the upper righthand corner. Click "Account." On the Account page, select the option you'd like to update.
All Android phones and tablets running the Android Lollipop OS 13 or later. Paramount+ is supported on Android TV devices and SmartTVs that use the AndroidTV operating system, including: Nvidia Shield TV devices running Android OS 5.0 or later (US only)
Why can't I get into my Paramount Plus account? ›If you're having trouble logging in because you can't remember your username or password, please try our Account Recovery form and we'll send you a reminder of your details along with instructions on how to reset your password.
What is going on with Paramount Plus? ›User reports indicate no current problems at Paramount+
Why does Paramount Plus keep asking me to subscribe? ›This may occur if you're signed in to an ex-subscriber account. Please make sure that you're signed in to the correct account, and try again.
Is the Paramount Plus app no longer supported? ›No longer supported: As of October 2023, the Paramount+ app is no longer supported on iOS 13. Please update to a later iOS version. All Android phones and tablets running the Android Lollipop OS 13 or later.
How do I recover my Paramount Plus? ›Click the "Sign In" link located on the upper right portion of our home page. Click "Forgot your password." Enter the email address used to sign up for Paramount+. Next, check your email inbox for an email from noreply@paramountplus.com.
How do I update my Paramount Plus app on my smart TV? ›
- Press the Menu button on your remote control.
- Scroll down and select System.
- Select “Check for Updates."
- Go the Homescreen (or press the PS Home button on your remote).
- Highlight the Paramount+ app to select it for closure.
- Press and hold the PS button.
- Select Close Application. You can now relaunch the Paramount+ app.
To fix the Paramount Plus app on your TV, try the following steps: Restart your TV and router. Check your internet connection and ensure it meets the minimum speed requirements. Update the Paramount Plus app and your TV's firmware.
Is Paramount Plus free with Amazon Prime? ›People who have an existing Amazon Prime Video subscription can choose from a variety of featured channels to watch from, including Paramount Plus. Unfortunately, it is not one of the free services offered, but there is a way to test it without getting charged.
How do I access my Paramount Plus account on my TV? ›Launch the Paramount+ app, then Select Sign In. Select On My TV. Enter the email address and password you used when subscribing to Paramount+ and select Sign In. That's it!
How do I cancel Paramount by phone? ›- Open the Paramount Plus Play Store app on your device.
- Tap or click your account in the top right corner.
- Tap or click the Payments & Subscriptions section.
- Select Subscriptions, then Paramount Plus.
- Select Cancel Subscription and follow the instructions.
The method of canceling your Paramount Plus subscription depends on the method you used for subscribing since it's different for all devices. Generally, you need to go to “subscriptions” from within the account you subscribed with, click on Paramount+ and cancel from there.
How do I connect to Paramount Plus? ›- Go to www.paramountplus.com and click on the Sign In With Paramount+ button.
- You'll be taken to the Sign In page.
- Enter the email address and password for your Paramount+ account and click Continue.
- That's it! You'll be taken back to the Paramount+ homescreen. You can now start streaming!
You have more than one Paramount+ account
You may have accidentally created a second account by using a different email address to sign in or via an email address typo upon signup.