Top 2,733 Reviews From Legit WW (Weight Watchers) Buyers (2024)

Two weeks after stating I felt like I was having a heart attack. So I opted to cancel the membership because this is clearly not going to work. It’s too expensive to purchase the medication and the medication I do qualify for are affecting my health poorly. There are clearly some interface problems that should be resolved between the clinic and the WW app as well. I believe on your website there should be an open and honest review of the program instead of only positive reviews selected by the marketing team.

Customer ServiceSales & MarketingOnline & App

With that information my husband decided to call it quits also. He not only canceled the app on his phone (and the subscription) but he also called the company. It has been two months and he has to call every month to cancel the service because we are still getting charged. We have been scammed out of over $167 dollars and we have done our due diligence to stop this from continuing. I told a friend what was happening and she too has had this issue. She advised me to report them to the BBB so without much recourse I have. It seems like they continue to do this and it seems like shady practices. I wonder how many other people are continuing to get scammed by WW. I warn anyone who is considering to use this program - especially the app - Their practices are shifty.

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Price

I have been a lifetime member below goal weight for years. Weight Watchers made a lot of changes/cutbacks after the pandemic. Many studios are closed and yet they expect their members to drive for hours to weigh-in a minimum of once monthly regardless of their lifetime weight-loss success and inputing their weight into the WW App regularly. This program is greed driven and once they have your credit card number they will continue to charge you. BEWARE it’s not about your "weight-loss success or support". It is about them taking your money monthly.

Customer ServicePriceStaff

I joined in 1974 when our youngest was a yr old. I lost 90 lbs and was a lifetime member....stopped going for a few yrs due to a move late 80s to mid 90s. No problems, no charge. Back then you got charged a 1 month fee to start back. I was maybe 5 lbs over my goal. I lost that and have remained under my goal since. On January, my husband (86 yrs old) ended up on the hospital with blood clots in his lungs. He had alzheimer's already, but the 3 wks on hospital and rehab made him so much worse. I called to see if I could miss a month because he couldn't be left alone. She said yes as long as I called but I would be charged $14. I'm 79....seriously??? After 49 yrs of being a lifetime member and weighing in monthly...staying 3 to 5 lbs under my goal??? I quit right then and there. When I joined in 1974....WW was about us, now it's all about the money!

Online & AppStaff

I joined WW in 2019. I lost weight and I've kept it off because back then they provided a lot of motivation and support. They have completely gutted everything that made WW a great program. No more motivational e-mails, no more WW food products, no more reward program. On top of that, they closed so many meeting locations, that I am forced to travel almost 40 miles in the dark this time of year. I'm a lifetime member and more than 20 pounds under the top of my goal weight. I couldn't possibly put on 20 pounds in a month. I asked if they would allow me to attend once every three months instead, but they told me I'd be charged $12.00 a month to use the app if I did that. WW is no longer the great company it once was that cared about its members.

Customer ServiceStaff

I signed up for 6 month promo $10/mo. I set my calendar to remind me to cancel. I tried to cancel online but WW billed me $26. I tried to email and call with great difficulty because THEY DON'T MAKE IT EASY to get to the correct customer service. Finally spoke to a rep and complained. They refused to refund. She assured me that my account was cancelled. A month later, CHARGED ME AGAIN!!!! I called and complained - rep said she would reverse that charge. Haven’t seen any confirmation of this happening. This has got to be ILLEGAL!!!! Do not sign up for WW!!!! BUYER BEWARE.

Online & App

WW takes your money and gives you no grace period. The app does not work well, the program cannot even look up easy words. When I spoke to someone about canceling, they pretty much told too bad, it is going to deduct until January of 2024. I will never use WW again. 20 years ago they were much better but now they are just money hungry and steal money out of your account for a service that they don't provide.

PriceStaff

I signed up for WW not realizing I was committing to 6 months. Life got in the way, and I am not able to attend any meetings. I never once used any service, and WW refuses to stop charging me. Their argument is, "You should have paid attention when you signed up, we can legally take your money, so we will." What a disgusting, self-serving organization. They are supposed to be helping people who obviously have eating issues, yet they don’t care at all. They just want your money. Every month I see that charge, I get a little sickened. Shame on you, WW.

This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 months at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner - no charge.

Customer ServiceSales & Marketing

You simply don’t advertise services that you can’t find. They didn’t even have a walk thru on the features like water or health tracking - other things you’re supposed to do. I'm glad I cancelled. I suggest others keep looking. WW has lost all their communication and customer service which before, with community recipes, is why so many joined. There are free apps if you want to log your food and not count the nine groups they say are free. I wanted to get recipes to learn how to keep my weight off. Used to once you met your goal you were allowed to stay and maintain. That benefit is gone too. I know many who left because of that one change. The company seems to no longer care. They seem to only want people who sign up and maybe forget they have a subscription. Deplorable.