Users Prompted to Download, Run, Open (2024)

There can be a number of resolutions to the issue including but not limited to the following:

• Install the Latest Version of Citrix Receiver
• Automatically Open ICA Files
• Associate .ica File Type With Citrix Connection Manager
• Remove or Disable Third Party Browser Adware
• Clear the "Do not save encrypted data to disk" Option
• Add Website to Trusted Sites
• Disable ActiveX Filtering
• Enable Citrix ICA Client Object (ActiveX Win32)

Install the Latest Version of Citrix Workspace App

Install the latest Citrix Workspace App version which can be downloaded here:Download Citrix Workspace App

Automatically Open ICA Files

Internet Explorer:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. You will receive a notification on the bottom of the browser to"Open, Save, Cancel"
4. Select the Save.
5. The downloadbar will now show to"Open, Open Folder, View Downloads",
6. Selectthe drop-down list next to "Open"and select "Open With"
7. Find and select "Connection Manager"

Google Chrome:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Chrome will prompt a dialog box to save the'".ica" file
4. Hit save to save it in the "Downloads folder"
5. On the bottom left you will see the file, click the "^"which is thedrop-down list for the file in the download bar and select "Always Open Files of This Type"

Note: If Chrome doesn't show "Always Open Files of This Type" in the download banner then we may use the following policies as document in Chrome policies:

AutoOpenFileTypes:https://chromeenterprise.google/policies/#AutoOpenFileTypes
AutoOpenAllowedForURLs:https://chromeenterprise.google/policies/#AutoOpenAllowedForURLs

Firefox:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Firefox will prompt you with adialog box to save the'".ica" file
4. Select"Do this automatically for files like this from now on"
5. Select"Open With" and click"Browse"
6. Select"Connection Manager"

Edge Browser:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Edge automatically saves the file to the downloads folder by default
4. Go to the downloads folder and right clickon the file, select "Open with" and then select "Citrix Connection Manager" in the list.

Opera Browser:

1. Navigate to the Citrix Storefront URL
2. Select the resource you are trying to access - Application or Desktop
3. Opera automatically saves the file to the downloads folder by default
4. On the top rightyou will see the downloads icon, click on thethe "..."which is thedrop-down list for the file in the download bar and select "Always Open Files of This Type"

Associate .ica File Type With Citrix Connection Manager

1. On Windows computers, go to Control Panel > Settings> Apps> Default apps>Choose default apps by file type

2. Under Name, find .ica file type.

3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

Note: Connection Manager is thewfcrun32 file located as C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe

Remove or Disable Third Party Browser Adware

Remove or disable any thirdparty browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

Clear the "Do not save encrypted data to disk" Option

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clearthe option “Do not save encrypted data to disk.”.This optionshould be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occursuccessfully.

Below are for older Browser/Citrix Receiver Deployments:

No longer recommended to perform these steps in newer releases of Internet Browsers. Steps remain for any users not fully updated to the latest and greatest.

Add Website to Trusted Sites

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

1. Go toTools> Internet Options > Security tab > Sites

2. In the Add this website to the zone field, enteryour organization's website and click Add.

3. Repeat this for the.com,.net, .org, or .gov Web site addresses of your organizationto allow the use of the ActiveX ICA client object for the launched connection to beautomaticallyaccepted.
   Note: It might be required to also add any additionalsubdomain.domain.com URLsto the Trusted sites list in the Securitytab setting if still experiencing unwanted prompts.
   
   

Disable ActiveX Filtering (Enable ActiveX)

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Configure Internet Explorer as follows to allow successful application launching:

1. Disable ActiveX filtering feature for the Web Interface site, either by:

• Disabling ActiveX filtering globally:
  Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively,press Alt key and click Tools menu(ActiveX filtering is enabled if a “tick” appears next to it and is disabled ifthe “tick” disappears).

  

  

  Or

• Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:

  1. Log on to the Web Interface site and attempt to launch an application.At the end of the address bar a blue warning sign appears, indicating filtered content.

     

  2. Click the blue warning sign and select Turn off ActiveX Filtering.
     

2. Enable ICA launchusing one of the following options:

• Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

  Or

• Disable the MIME filter: Renamethe following registry key: HKEY_CLASSES_ROOT\PROTOCOLS\Filter\application/x-ica

3. Log off andclose window thenrestart the browser after making this change.
   

Enable Citrix ICA Client plugin

Configure Internet Explorer as follows to allow successful application launching:

1. Enable Citrix ICA Client IE plugin byfollowing the steps below:
   • Launch Internet Explorer
   • Go to Tools> Manage add-ons
   • SelectCitrix ICA Client plugin and click Enable
2. 

There can be a number of reasons for the issue including but not limited to:

• The *.ica file on the client needs to be associated with Citrix Workspace App
• Outdated Internet Browsers in use

• CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

• CTX200889 -Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

• CTX126653 –Citrix Online Plug-in for Windows with Internet Explorer 9 Support

• The ICA Mime type has not been properly configured on the Web server software or browser

• Citrix Discussions -IE 11 (Website cannot find required software)
• CTX238286 -Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12